A hint is displayed when you move your cursor over a button. It gives details about the operation to be performed.

1 - From the EntraPass workstation main window, select the Operations tab and click the Gateway button to open the Gateway dialog where all the gateways connected to your system will be listed.

Note...

Reset commands should be executed with caution. Before you carry out a controller reset operation, we recommend you contact our Technical Support. For more information, see Technical Support.

1 - Select the gateway for which you want to perform a hard reset.

2 - Click the Hard reset button. This command will erase the existing gateway database and reload it with new information.

EntraPass allows operators to reload data in order to refresh system parameters with new data from the system database. When should you reload a gateway?

•   After major changes in the system database such as new cards, new devices, modification of component definition, definition of new schedules;

•   When one or more controller (s) is malfunctioning (when it does not receive data for instance).

After a reload operation, the gateway reorganizes the data received and communicates the new data to all the sites and controllers.

Note...

Communication with controllers is suspended during a reload operation.

1 - Select the gateway for which you want to reload the data.

2 - Click the Reload data button. Gateway data will be updated.